PG&E’s Alto substation, which provides power to Mill Valley and surrounding areas.

As we’ve all learned over the past few years, fire season is no longer, well, a season – it’s an ongoing state of affairs.

In its continued efforts to do a better job of keeping its customers informed about the potential for Public Safety Power Shutoffs (PSPS) amidst high fire thread conditions, Pacific Gas & Electric officials have unveiled additional resources to help customers stay informed.

 Those resources include:

  • Refining customer notifications to provide better information about when power will be turned off and back on.
  • Providing Address Alerts, which allow customers and non-account holders to receive notifications about PSPS events for any address they care about.
  • Continuing to expand the network of event-ready, ADA-accessible indoor Community Resource Center sites, which include basic medical equipment charging, device charging, Wi-Fi and other amenities.
  • Expanding meal replacement resources from local food banks to cover every county likely to be impacted by a PSPS event. A combination of perishable and nonperishable food will be available up until three days after restoration from a PSPS event.
  • Providing customers who depend on well water pumps and live in high fire-threat areas with rebates for purchasing a qualified portable power generator through the Generator Rebate Program.
  • Helping communities plan and implement their own electric microgrid through the Community Microgrid Enablement Program.

PG&E officials continue to indicate that they would deploy backup diesel power generators at the Alto Substation on Roque Moraes to provide backup power to those impacted by a PSPS, BUT they cannot do so for those businesses and homes located within the High-Fire-Threat District, as determined by the California Public Utilities Commission.

Info about PG&E’s Community Wildfire Safety Program

Live weather information, a 7-day PSPS potential lookahead and images from PG&E’s high-definition cameras deployed in high fire-threat areas

Information on keeping your family, home and business safe during a PSPS

Information on backup power options, safety tips, financing options, a marketplace to search major backup power retailers and more

Learn more about PG&E’s Medical Baseline Program for those who rely on power for medical devices

Sign up for Address Alerts to receive PSPS notifications for any address important to you outside of your billing address


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