For nearly three weeks, AT&T Wireless and mobile phone users in downtown Mill Valley have had no mobile phone signal, impacting hundreds of business owners, employees, residents and visitors. After repeated requests for additional information, AT&T Customer Care officials said today that the outage as a result of a “degraded tower” in the Buena Vista Avenue area is expected to be resolved on September 3. 

AT&T officials said that customers will receive a credit for the outage on their bill, and that the credit would be “issued automatically.” Upon further query, officials said customers could call 611 and specifically request to be included in the outage to ensure they receive the credit on their bill.

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